MCQS of Communication Skills and personality development (For BG Courses )

 

         MCQS of Communication Skills and personality development

                                                                                                     

 

Q 1 The development of the organized pattern of behaviors and attitudes that makes a person distinctive is known as

a.      development of individual

b.     personality development

c.      emotional development

d.     none of these

Q 2 Our personalities developed as a result of……..

a.      genetic   inheritance

b.     environmental influences

c.      both a & b

d.     none of these

Q 3  An individual’s actions  are most likely to be strongly controlled by conscience if they have…….. type of personality

a.      inner directed personality

b.     other directed personality

c.      neither of the above

d.     both a&b   

Q 4 ………. Is the process of stimulating people to action to accomplish the goals?

a.     Bonus   only

b.     Motivation

c.      Promotion

d.     All of these

Q 5  ……..is the only component of attitude which is visible and can be observed directly

a.     Behavior of individual

b.     Cognitive approach

c.      Effective approach

d.     Positive approach

Q 6 Personality has been derived from the Latin word ………… which means mask used by the actors to change their appearance.

a.     face

b.     persona

c.      personality

d.     none of these

Q 7   What we are and what we hope or aspire to become is our………….

a.     humanity

b.     effective approach

c.      personality

d.     all of these

Q 8   Smart leaders recognize that they need to stop talking and start………… to learn from others.

a.      listening

b.     speaking

c.      talking

d.     running

Q 9       ………… is an attitude about your skills and abilities to accept and trust yourself and have sense of control in your life.

a.     self confidence

b.     confidence

c.      self trust

d.     none of these

 

Q 10   The most powerful way to build self confidence is

a.     having done something before and succeeded.

b.     hearing others tell you how good you are

c.      comparing yourself to others who are better than you

d.      finding a new job.

Q 11  Which of the following is not a time waster

a.     spending time on social media

b.     unnecessary gossiping

c.      reading for examination

d.     internet surfing for enjoyment

Q 12  What is not a good strategy to manage your time effectively ?

a.     focusing on the task at hand

b.     prioritizing which tasks are more important

c.      taxing with your friends

d.     none of the above

Q 13   The …………… defines the correct actions to achieve the organizational goals.

a.     effective planning

b.     non effective planning

c.      time management

d.     none of the above

Q 14   …………… can be used in any field where there is need for greater understanding of an individual’s communication behaviors   and how these impact on their relationships.

a.     time management

b.     transactional analysis

c.      psychotherapy

d.     none of these

 Q 15   A  goal is a statement that specifies

a.        How much you will accomplish in life

b.      What you will be successful at

c.      What you want to achieve or do within a certain amount of time.

d.      How you will achieve something

Q 16   The most satisfied people are those who actively set and reach ______________ goals throughout their lives.

a.     new

b.     easy

c.      hard

d .  none of these

Q 17   Choose the word that best completes the sentence below.   A ___________ is usually a step to a long-term goal.

a .   goal

b.   goal setting

c.   long-term goal

d.   mid-term goal

Q  18  Hard work and effort lead to

a.    too much work

b.  others being better than me

c.  success

d.  giving up

Q 19. Instead of thinking this is too hard, think

a. I can't do this

b.  I am not smart

c.  I need more time and effort

d.  everyone else is smarter than me

Q 20. What is the best definition of achievement? 

 

 

a.     A thing done successfully by effort, courage, or skill

b.      A type of mindset

c.       A settled way of thinking

d.     None of these

Q   21.  A _____ is an aim or purpose, or an end to which effort is directed.

 a.   resume

b.   destination

 c.   idea

d.    goal

 

 

 

Q  22. People who are confident in themselves are _______ _______ in leadership and sales positions.

 

a.     more effective

b.     less effective

c.      more dissatisfied

d.     emotionally insecure

Q 23. Self-efficacy is one of the main components of self-esteem. If a person has high self-efficacy he/she is likely to

a.     Ask for a considerable amount of help in determining how to start a difficult project.

b.     Believe that most assignments are difficult and confusing.

c.      Believe that he/she has the ability to do what necessary to accomplish the task.

d.     Feel that he/she lacks the skills necessary to carryout a specific task.

Q  24. Your body image, or your perception of your body, also contributes to your self-concept. Having a __________body image is related to feeling confident in jobs where customer contact is required.

         

a.     Negative

b.     Neutral

c.      Positive

d.     Unfavorable

Q 25 The first step in understanding others is to begin by getting an understanding of

a.     Basic human behavior.

b.     Yourself.

c.      Basic cognitive psychology.

d.     Human relations principles.

 

Q 26.  Which of the following statements best captures the nature of leadership as it should be for your business to ensure your continued future success?

A. Leaders focus on budgeting, aligning people with a shared vision and solving problems

B. Leader focus on setting direction, align people with a shared vision and motivating people

C. Leaders focus on motivating people, planning and organizing and staffing

D. none of these

 

Q 27. When a conflict arises between two employees, what first step might a leader take?

A. Step in and quickly help employees mediate the conflict- to avoid any unnecessary escalation

B. Step back and encourage employees to resolve the conflict themselves- so they will learn how to resolve conflicts on their own and handle future issues

C. Step out of the “field of action “ for a moment, to gain insights into the nature of the conflict.

D. None of these

Q 28. . What are the three most effective ways to identify what needs to change in an organization?

A. Create mechanism that help identify deviations from desired results, monitor outcomes and look for conflicts that indicate what needs to change.

B. Listen to concerns of people inside and outside the organization, look for conflicts as clues to what need to change and look at oneself and the team as reflections of things that need to change.

C. Retain a consulting firm to conduct an objective assessment of the company’s issues, assign problem-solving reading material to the staff and look for conflicts as clues to what needs to change

D. None of these

 

Q 29. Managers regularly take time to talk to salespeople about things that are important to them.

A. Never

B. Rarely

C. Usually

D. Always

 

Q 30. It is important to check on the trainees during their practice because…

A. it will give them a bad impression if you are not doing anything.

B. they might be taking too much time to learn.

C. this can prevent mistakes from becoming habits to them.

D . All of these

 

Q 31. Which of the below is an example of democratic leadership?

A. “We can go to the zoo or bird park for this outing. I am OK with anything.”

B. “I need your feedback before I make decision. Please speak out.”

C. “Everybody will fall in at 1400 hour sharp.”

D. All of rhese

 

Q 32. A leader must...

A. always led with the objectives in mind.

B. always makes decisions that are popular to his people.

C. removes those who do not support his ideas or hinder his plans.

D.  All of these

Q 33. . If a team member is not cooperative in the execution, you should…

A. warn him openly so that others will not learn from him.

B. talk to him in private and avoid causing any disunity in your team.

C. give him some “goodies” so that he will be motivated to work.

D. None of these

Q 34.  …………… is a state of full development or completed growth

a.     Personality           b. Maturity         C. Identity        D. None of these

Q 35 The fifth stage,Learning Identity occurs during …………. From age 13 or 14 years

a.     adolescence         b. pre school age       c. infancy   d. none of these

Q  36.  A mnemonic is also known as

a.     aid only      b.  memory  aid     c. speech   d. All of these

Q 37. Eye contact with your audiences can be maintained by…

A. always looking at a few people.

B. looking at the first row of audiences.

C. looking at every individual in a regular pattern.

D. All of these

Q 38. Before giving a demonstration you should…

A. summarize the lesson and emphasize the key points.

B. have a last practice so that you will be more confident.

C. position yourself so that everybody can see you.

D. None of these

 

39. Good communication skills and motivation techniques…

A. are the styles of leadership.

B. will earn you respect from people.

C. are helpful to your leadership.

D. will earn fame

 

 

 

 

Q 40. Eye contact with your audiences is important because…

A. it tells them that you are interested in them.

B. it makes them afraid and listen to you.

C. it is impolite to have your eyes “wonder” around.

D. All of these

 

Q 41. It is good to be creative in your planning but…

A. do not break the traditions.

B. focus on your objectives.

C. you must execute the details personally so that they will be what you want.

D. None of these

 

Q 42. Effective up-front speaking…

A. will improve the commitment of your people.

B. helps you to capture the interest and comprehension of your audiences.

C. makes your plans successful.

D. None of these

 

Q 43. The first step in designing your plans is…

A. study your resources and limitations.

B. define your objectives.

C. design the action plans.

D. None of these

 

Q 44. A leader must know how to lead because…

A. this will keep his team motivated and effective by meeting their objectives.

B. without challenges, people will feel bored.

C. this is how leadership potential can be measured.

D. All of these

Q 45. Suggest 3 ways that you can practice Share Leadership with fellow Guiders.

A. Plan together

B. Work together

C. Evaluate together

D. All the above

Q 46. communication  is a non stop______________.

(A) paper                               (B) process                                           (C) programme                    (D) plan

Q 47 The _______________ is the person who transmits the message.

(A) receiver                           (B) driver                                               (C) sender                             (D) cleaner

Q 47. The response to a sender’s message is called _________

(A) food bank                      (B) feedback                                        (C) food                                 (D) back 

Q 48. Our dress code is an example of _____________ communication.

(A) verbal                              (B) nonverbal                                      (C) written                             (D) spoken

Q  49.  All communication events have a _________.

(A) Resource                         (B) Source                                            (C) Start                                 (D) Ending

 

Q 50. A___________is a word which connects words phrases , clauses or sentences

(A) Preposition                     (B) Conjunction                                  (C) Interjection                    (D) Verb 

Q 51. It is important to consider proper _____ room where you are giving your presentation.

(A) Darkness                         (B) lighting                                           (C) Bright                       (D) ventilation

Q 53. Always ____ the customer for calling .( personality development)

(A) Slap                                 (B) Reprimand                                     (C) Thank                             (D) Never thank

Q 54. In the structure of the letter what comes first.

(A) Reference                       (B) Date                                                 (C) Salutation                       (D) Heading Q

Q 55. The communication done with oneself, included thoughts, feelings that are associated with one’s inner communication is known as

a.     Self concept

b.     Intrapersonal communication

c.      Communication only

d.     None of these